Hi there. How can we help you?

We ship Australia-wide. Orders within the Melbourne metro area qualify for next-day delivery. For all other regions, we partner with professional B2B freight networks, with standard delivery taking between 2 to 4 business days. Following your purchase, a confirmation email will be sent containing your tracking details and further delivery information.

1. Damaged, Defective, or Incorrect Items

• Claim Window: Any transit damage, defects, or ordering discrepancies must be reported within 7 business days of delivery.
• Return Freight: CLINE PLUS will cover all return shipping costs once the defect is verified. We will either repair the item or provide a replacement.

2. "Change of Mind" Returns

• Time Limit: Must be formally lodged within 14 days of delivery.
• Condition: Items must be unopened, unused, and in 100% resalable condition. Custom-made or printed packaging products cannot be returned.
• Return Freight: The customer is fully responsible for all return shipping costs.
• Restocking Fee: Approved returns will incur a 20% restocking and handling fee (minimum $20.00) deducted from the refund.

3. Cancellations & Return to Sender

• Cancellations: Orders cannot be cancelled once dispatched. If you wish to return it after delivery, standard "Change of Mind" terms and two-way freight costs apply.
• Return to Sender: If a parcel/pallet is returned due to a wrong address or customer refusal, a $30.00 handling fee plus the actual return freight cost will be charged before redelivery.

4. Refunds

• Refunds or store credits will be processed within 5 to 7 business days after our warehouse receives and inspects the returned stock.